Right of withdrawal
Right of Withdrawal for Consumers
(Consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)
cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reasons.
The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last item, provided that you have ordered multiple items as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (Mathias dos Santos Held, Gohliser Str. 4, 04105 Leipzig, Phone: +49 (0) 341 561 29 505, Email: ola@brasilheroe.com) with a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the cancellation period expires.
Consequences of the revocation
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and no later than 14 days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged fees for this refund.
"We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier."
You must return the goods immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract, to us or to airpor germany GmbH & Co. KG, Attn: Stephanie Kühnlein, Im Märzgrund 2, 97795 Schondra / Germany . The deadline is met if you send the goods before the 14-day period expires.
We bear the costs of returning the goods.
"You are only liable for any potential loss in value of the goods if this loss in value is attributable to handling them in a manner that is not necessary for the examination of their nature, characteristics, and functioning."
Exclusion or termination reasons
The right of withdrawal does not exist for contracts
- for the delivery of goods that are not pre-fabricated and for whose production an individual choice or specification by the consumer is significant or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can quickly spoil or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of newspapers, magazines or illustrated publications, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
- for the delivery of goods, if they have been inseparably mixed with other goods due to their nature after delivery;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample Withdrawal Form
(If you want to revoke the contract, please fill out this form and send it back.)
- An Mathias dos Santos Held, Gohliser Str. 4, 04105 Leipzig, E-Mail address: ola@brasilheroe.com :
- I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) /
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication in paper form)
- Date
(*) Strike out what does not apply.
(Consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)
cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reasons.
The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last item, provided that you have ordered multiple items as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (Mathias dos Santos Held, Gohliser Str. 4, 04105 Leipzig, Phone: +49 (0) 341 561 29 505, Email: ola@brasilheroe.com) with a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the cancellation period expires.
Consequences of the revocation
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and no later than 14 days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged fees for this refund.
"We can refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier."
You must return the goods immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract, to us or to airpor germany GmbH & Co. KG, Attn: Stephanie Kühnlein, Im Märzgrund 2, 97795 Schondra / Germany . The deadline is met if you send the goods before the 14-day period expires.
We bear the costs of returning the goods.
"You are only liable for any potential loss in value of the goods if this loss in value is attributable to handling them in a manner that is not necessary for the examination of their nature, characteristics, and functioning."
Exclusion or termination reasons
The right of withdrawal does not exist for contracts
- for the delivery of goods that are not pre-fabricated and for whose production an individual choice or specification by the consumer is significant or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can quickly spoil or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of newspapers, magazines or illustrated publications, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
- for the delivery of goods, if they have been inseparably mixed with other goods due to their nature after delivery;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample Withdrawal Form
(If you want to revoke the contract, please fill out this form and send it back.)
- An Mathias dos Santos Held, Gohliser Str. 4, 04105 Leipzig, E-Mail address: ola@brasilheroe.com :
- I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) /
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication in paper form)
- Date
(*) Strike out what does not apply.