Warranty

WARRANTY CONDITIONS - WE STAND FOR QUALITY, DURABILITY, AND SERVICE!

As a family business, Brasilheroe stands for very high quality through handmade production within our family in Brazil and the use of high-quality materials, i.e., fabrics and leather goods, and thus also for years of durability!

We grant a 2-year manufacturer's warranty on all seams, i.e., for beanbags, tablecloths, bags, and poufs.

However, fabrics and processed leather goods are not covered by the warranty, as they are subject to natural wear and tear through use. Furthermore, fabrics and leather goods are excluded from claims in case of wear caused by improper use/improper cleaning, damage from sharp objects, or environmental influences such as moisture or excessively high temperatures.

Please note the following when using our products:

• You use our products for their intended purpose.
• After use or cleaning, the products are always stored in a dry place.
• You consider that the products are partly sensitive to humidity, water, sunlight, sea, as well as chemicals such as detergent powder, solvents, and chlorine.
• You follow the care instructions of the individual products, including cleaning the fabric surface with a damp cloth (clear water at room temperature) or removing accidental dirt with a clean, sponge-like cloth or absorbent paper without pressing into the fabric. Furthermore, no abrasives such as brushes with bristles, water jets, abrasive sponges, or chemicals (alkaline and chlorinated) like detergent powder, solvents, or chlorine are used for cleaning.
• You are careful with sharp objects such as nails and scissors.
• You keep in mind that our beanbag filling is elastic and may lose volume over time if the beanbag is used intensively.

Your invoice is simultaneously your warranty certificate; with this, we can ensure smooth processing in the event of a warranty claim – as the warranty period begins with the date on the invoice. Warranty claims can be made via email to ola@brasilheroe.com. Please describe the warranty case or problem concretely, including photos if possible, and attach your invoice. We will get back to you as soon as possible to discuss the further procedure.

Despite the very high exclusivity of the products, some of which are unique pieces, a replacement is generally made in the event of a warranty. If this is not possible, we will inform you within 10 working days to offer you an alternative replacement product or to enable a refund of the purchase price. Please note that the warranty provisions shown do not affect or restrict your rights under the statutory warranty!

Finally, even if your purchase warranty has expired or you caused the problem yourself (for example, moisture or other damage), please feel free to contact us and reach out with any questions!

Abraços, your Família Brasilheroe!